9084 - Customer Service Representative - Remote | Apply For Insurance & Financial Services Jobs

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If yes, then Symetra has an exciting opportunity for you to join our call center team as a Customer Service Representative! About the role Responsible for providing inbound/outbound telephone support to our customers and agents. Assists with requests both written and verbal. Is proficient in servicing all product types, with consistently increasing transaction knowledge. What you'll do in this role Answer incoming phone calls from agents and customers, assisting with a variety of inquiries, including status on pending new business applications and pending in-force transactions, assisting with specific in-force policy questions, product information, information on rates, and service issue resolution. Requires a working knowledge of processes and procedures for New Business, Claims, and In-force Back Office, navigating multiple administrative system What we offer you \"Just do it! Even if you feel like you may not be 100% qualified, apply. Sometimes we see potential in others that they cannot see in themselves. You may be overqualified, or you may be the \"something special\" we are looking for to bring a unique, fresh approach to our company.\" - Ruby S., Associate EDX Analyst If you want to work for a company that is always considering its employees while working towards sustainable growth this is that company. Within Symetra, there is always innovation, empowerment, and growth opportunities, all while providing us with a great work/life balance and incredible benefits for a very reasonable cost!\" \\- Cindy J. G., Sr. Product Owner \"Symetra is truly a great place to work. The positive work climate, strong sense of team, and the resources available make it feel like one cohesive family. What stands out most to me is the company's deep commitment to diversity, equity, and inclusion--it's not just a statement, it's an active and ongoing priority that's felt throughout the organization.\" -Charlotte G., Sr. Underwriter - Consultant Stop Loss Benefits and Perks We don't take a \"one-size-fits-all\" approach when it comes to our employees. Our programs are designed to make your life better both at work and at home. Flexible full-time or hybrid telecommuting arrangements Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6% Paid time away including vacation and sick time, flex days and ten paid holidays Give back to your community and double your impact through our company matching Want more details? Check out our Symetra Benefits Overview Compensation Salary Range: $22.00- $32.95 plus eligibility for annual bonus program Who you are: CSR skills, plus: proficient written and verbal communication skills. Strong multi-tasker and adept at using tools and resources available. Proactive with customer, anticipating needs. Ability to show empathy and ability to mentor new hires. Ability to adapt to change daily based on business need or system issues Ability to de-escalate calls and resolve concern High school education or equivalent experience. 6 months to a year experience working as an Associate CSR or equivalent experience. We empower inclusion At Symetra, we aspire to be the most inclusive insurance company in the country. We're building a place where every employee feels valued, respected, and has opportunities to contribute. Inclusion is about recognizing our assumptions, considering multiple perspective, and removing barriers. We accept and celebrate diverse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company. We invite you to learn more about our efforts here. Creating a world where more people have access to financial freedom Symetra is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. In our daily work, we're guided by the principles of Value, Transparency and Sustainability. This means we provide products and services people need at a competitive price, we communicate clearly and openly so people understand what they're buying, and we design products--and operate our company--to stand the test of time. We're committed to showing up for our communities, lifting up our employees, and standing up for diversity, equity and inclusion (DEI). Join our team and help us create a world where more people have access to financial freedom. For more information about our careers visit: https://symetra.eightfold.ai/careers Work Authorization Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company. Please review Symetra's Remote Network Minimum Requirements: As a remote-first organization committed to providing a positive experience for both employees and customers, Symetra has the following standards for employees' internet connection: Minimum Internet Speed:100 Mbps download and 20 Mbps upload, in alignment with the FCC's definition of \"broadband.\" Internet Type:Fiber, Cable (e.g., Comcast, Spectrum), or DSL. Not Permissible:Satellite (e.g., Starlink), cellular broadband (hotspot or otherwise), any other wireless technology, or wired dial-up. When applying to jobs at Symetra you'll be asked to test your internet speed and confirm that your internet connection meets or exceeds Symetra's standard as outlined above. Identity Verification Symetra is committed to fair and secure hiring practices. 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