{"domain": "symetra.com", "user": "Import symetra.com", "isWillingToRelocate": false, "isUserAuthenticated": false, "isUserETXCandidate": false, "isDomainETX": false, "isCareerPlannerEnabled": false, "isMyApplicationsEnabled": false, "showVeteranEmployerSignUp": false, "candidate": {"enc_id": 0, "fullname": "", "firstname": "", "lastname": "", "skills": [], "email": "", "phone": "", "location": "", "filename": null, "starred_positions": [], "resumeUrl": "", "onboardingCompleted": false, "isUserInPcsIjp": false, "linkedinUrl": ""}, "branding": {"custom_head_scripts": {"JOIN_TALENT_NETWORK_PAGE_LOAD": "<script>\n(function() {\n  var html = '<div style=\"display: flex; margin: auto; justify-content: center;\"><span role=\"presentation\"><svg viewBox=\"0 0 24 24\" role=\"presentation\" style=\"width: 20px; height: 20px;\"><path d=\"M13 14H11V9H13M13 18H11V16H13M1 21H23L12 2L1 21Z\" style=\"fill: currentcolor;\"></path></svg></span><div style=\"margin: auto 0px auto 24px;\">You may have seen in the media that job posting scams are on the rise. Symetra is committed to creating a positive candidate experience without putting you at risk. As such, applications for our open job postings are only collected through our secure career site and we are transparent about our <a href=\"https://www.symetra.com/careers/symetra-careers/hiring-process/ \" target=\"_blank\" style=\"color:blue;\">hiring process</a>. We also do not send funds to candidates or request funds from candidates, via check or otherwise. 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Symetra is committed to creating a positive candidate experience without putting you at risk. As such, applications for our open job postings are only collected through our secure career site and we are transparent about our <a href=\"https://www.symetra.com/careers/symetra-careers/hiring-process/ \" target=\"_blank\" style=\"color:blue;\">hiring process</a>. We also do not send funds to candidates or request funds from candidates, via check or otherwise. If you experience something different than what we outline in our process or would like to report suspicious activity, please <a href=\"mailto:rpteth@symetra.com\" style=\"color:blue;\">contact us</a>.</div></div>';\n\n  function injectBanner() {\n    var target = document.querySelector('.single-position-view > .row:first-child') || document.querySelector('#main-container');\n    if (!target) return false;\n    if (document.getElementById('symetra-fraud-banner')) return true;\n\n    var banner = document.createElement('div');\n    banner.id = 'symetra-fraud-banner';\n    banner.innerHTML = html;\n    Object.assign(banner.style, {\n      backgroundColor: '#FEF3C2',\n      fontWeight: '600',\n      padding: '16px',\n      textAlign: 'center'\n    });\n\n    if (target.parentNode) {\n      target.parentNode.insertBefore(banner, target);\n      return true;\n    }\n    return false;\n  }\n\n  function run() {\n    if (injectBanner()) return;\n    var attempts = 0;\n    var t = setInterval(function() {\n      if (injectBanner() || ++attempts > 10) clearInterval(t);\n    }, 300);\n  }\n\n  if (document.readyState === 'loading') {\n    document.addEventListener('DOMContentLoaded', run);\n  } else {\n    run();\n  }\n})();\n</script>"}, "enableTalentNetwork": 1, "showJobId": 1, "hideJobCart": false, "job_page_title": "Apply For Insurance & Financial Services Jobs - Symetra Careers", "page_title": "Careers at Symetra", "homePageHeroBanner": {"opacity": 0.8, "image": "https://static.vscdn.net/images/careers/demo/symetra/1687544434::Hero+Banner+Image", "title": "Symetra Careers", "useImage": 0}, "links": {"blogs": ["https://www.425business.com/news/symetra-lands-top-washington-ranking-on-u-s-list-of-best-midsize-employers/article_ddd55b7e-ae57-11ed-a742-ab613e47a7b7.html#:~:text=Bellevue%2Dbased%20life%20insurer%20Symetra,category%2C%20the%20company%20announced%20today."]}, "companyName": "Symetra", "postApplyText": "Your resume will be carefully reviewed against the requirements and should your experience and skills match, you may be contacted to discuss next steps.", "talentNetworkText": "Welcome to Symetra's Talent Network. If you would like to share your information we will add you to our talent pool and reach out to you about opportunities you may be a good fit for.", "favicons": {"favicon": "https://static.vscdn.net/images/careers/demo/symetra/1687544565::Swifty+Favicon"}, "postTalentNetworkMessage": "Thank You for Joining Our Talent Network!", "postTalentNetworkText": "   ", "postReferralText": "   ", "privacy": {"text": "<p>I have read, understood, and to the extent requested in this acknowledgement, consent to the collection, use, and disclosure of my personal information as described in this acknowledgement, the Symetra Privacy Notice, and, as applicable, <a href='https://recruiting.adp.com/portal-upload/RMPOD3WebDocument/2025/12/clientdata_1165951/15/1405/ac2b3f77-ada1-440e-90f7-836a5eeb1906.pdf 'target='_blank' style='color:blue;text-decoration:underline'>Symetra\u2019s Notice at Collection</a> for California residents.<br></br>In order to use this service via web or mobile application, you understand and consent to your personal information being processed in accordance with the <a href='https://www.symetra.com/admin-pages/privacy'target='_blank' style='color:blue;text-decoration:underline'>Symetra Privacy Policy</a>. You also consent to the collection, use, and disclosure of your personal information (including any sensitive personal information) in connection with your Symetra career site account as described in the Symetra Privacy Policy. You may exercise your individual rights, as applicable, at any time as detailed in the Symetra Privacy Policy.</p>", "button": "Agree", "title": "Privacy Policy", "show_notifications_privacy_policy_checkbox": true, "logged_out_notifications_privacy_policy_checkbox_text": "I agree to receiving job recommendations by email"}, "navBar": {"color": "#fff ", "image": "https://static.vscdn.net/images/careers/demo/symetra/1687540864::Symetra+White+Logo", "link": "#", "background": "#0677D1"}, "custom_html": {"header": "", "page-footer": "", "footer": "<style>a,a:hover,a:focus,a:active { text-decoration: none; color: inherit}a {-webkit-transition: all .25s ease-in-out;transition: all .25s ease-in-out}.ct-footer-post {padding: 20px 0; }.ct-footer-post .inner-left,.ct-footer-post .inner-right {padding: 20px 0}.ct-footer-post ul { list-style: none; padding-left: 0; margin: 0 -20px;}.ct-footer-post ul li { display: inline-block;margin: 0 20px}.ct-footer-post a {color:#FFFFFF}.ct-footer-post a:hover {color:#FFFFFF}.ct-footer-post p {color: #FFFFFF}.footer a {font-weight: 300;}@media (max-width: 768px).ct-footer-post p { display: inline-block } .ct-footer-post p + p { padding-left: 50px }}@media (max-width:991px) {.ct-footer-post { text-align: center;}}</style>\n\n<footer style=\"background: #0677D1 !important;\">\n<div class=\"ct-footer-post\" style=\"background: #0677D1 !important;\">\n<div class=\"container\" style=\"padding-bottom:50px;\">\n<div class=\"col-xs-12\" style=\"text-align:center;\">\n<a href=\"https://www.symetra.com/about-us/about-symetra/\" title=\"\" target=\"_blank\" style=\"color:#FFFFFF!important; font-size: 18px; font-weight:400; line-height:26px; border-right: 1px solid #FFFFFF; padding-right: 20px;\">About Us</a> \n\n<a href=\"https://www.symetra.com/careers/symetra-careers/\" title=\"\" target=\"_blank\" style=\"color:#FFFFFF!important; font-size: 18px; font-weight:400;line-height:26px;border-right: 1px solid #FFFFFF;padding-right: 20px;padding-left: 20px;\">Careers</a> \n\n<a href=\"https://www.symetra.com/admin-pages/privacy/\" title=\"\" target=\"_blank\" style=\"color:#FFFFFF!important; font-size: 18px; font-weight:400;line-height:26px;border-right: 1px solid #FFFFFF; padding-right: 20px;padding-left: 20px;\">Symetra Privacy Policy</a>\n\n <a href=\"https://privacy.adp.com/privacy.html?locale=en\" title=\"\" target=\"_blank\" style=\"color:#FFFFFF!important; font-size: 18px; font-weight:400;line-height:26px;border-right: 1px solid #FFFFFF;padding-right: 20px;padding-left: 20px;\">ADP Privacy Policy</a> \n\n<a href=\"https://eightfold.ai/privacy-policy/\" title=\"\" target=\"_blank\" style=\"color:#FFFFFF!important; font-size: 18px;font-weight:400; padding-right: 20px;padding-left: 20px;\">Eightfold Privacy Policy</a> </div>\n</div>\n\n<section class=\"bottomcontainerfooter\">\n<div class=\"inner\">\n<ul class=\"menu\">\n\n<style>\n.bottomcontainerfooter a {color:#8EE9F6}.bottomcontainerfooter a:hover {color:#FFFFFF}.bottomcontainerfooter p {color: #FFFFFF}.bottomcontainerfooter a {font-weight: 300;}@media (max-width: 768px).bottomcontainerfooter a {font-size: 14;}@media (max-width: 768px).bottomcontainerfooter p { display: inline-block } .bottomcontainerfooter p + p { padding-left: 50px }}@media (max-width:991px) {.bottomcontainerfooter { text-align: center;}} .bottomcontainerfooter a {padding-bottom: 50px !important;}</style>\n\n<div class=\"inner\" style=\"color: white !important; font-size: 16px !important; padding-right: 100px !important; padding-left: 100px !important;\"> Symetra is an <a href=\"https://nam04.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.eeoc.gov%2Fsites%2Fdefault%2Ffiles%2F2022-10%2FEEOC_KnowYourRights_screen_reader_10_20.pdf&data=05%7C01%7CVictoria.Kaetz%40symetra.com%7Cd98db6c960b84bba0d1208db05401d53%7C65b361c72cab4cd6b61f1a71705724e8%7C0%7C0%7C638109545143685679%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=Q6Dope9Hxpp9XaaWfQj4sqWOdPQs5SfzmjiwwRT2tao%3D&reserved=0\">Equal Opportunity Employer</a>. Equal opportunity covers all aspects of employment, including, but not limited to, recruiting, hiring, transfers, benefits, training, promotions, compensation, and termination. We seek, employ, and provide the means to grow and develop without regard to race, color, ancestry, national origin, religious creed, sex (including pregnancy, childbirth, breastfeeding, or related medical condition), gender identity or expression, sexual orientation, age, physical or mental disability, marital status, genetic information, military or veteran status, medical condition, or any other basis prohibited by applicable local, state, or federal laws. Symetra offers a drug free work environment where the possession, manufacture, transfer, offer, consumption or being under any influence of illegal drugs (under federal, state, or local law) or legal drugs (inconsistent with accepted frequency or dosage requirements) is prohibited. This applies while on the job or in any manner that may affect work performance or Symetra's interests or reputation. Symetra requires a criminal background investigation, employment, education and licensing verification, as applicable, as a condition of employment. Symetra participates in <a href=\"https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf\">E-Verify</a>. If you are a job seeker with a disability and require accessibility assistance or accommodation with the online application process, or require TTY/TDD assistance, please contact 1-800-796-3872. General inquiries about application status will not be addressed via this number. See more at <a href=\"https://www.symetra.com/AboutSymetra/Careers/ApplicantResources/FAQ/\">Applicant FAQ's\"</a>.</p></li>\n\n</section>\n\n<div class=\"ef-styles-2020\" style=\"padding-bottom: 20px !important;\"><p class=\"body-text-2\"><a href=\"https://eightfold.ai\" title=\"Visit Eightfold.ai homepage\" target=\"_blank\" rel=\"noopener noreferrer\" style=\"color: white;\">Powered by <img src=\"https://static.vscdn.net/images/eightfold_logo.png\" alt=\"\" width=\"20\" height=\"20\" align=\"middle\">eightfold.ai #WhatsNextForYou</a></p></div></div>\n\n</ul>\n</div>\n\n</footer>"}, "custom_style": {"css": ".reset-filters {color:#0677D1 !important;}.back-to-all-jobs {color: #0677D1 !important;}.back-to-all-jobs: hover {color: #007DD7 !important;}.remove-from-job-cart-button {background-color: #0677D1 !important; color: #FFF !important;}.remove-from-job-cart-button:hover {background-color: #FFF !important;color #0677D1 !important;border-color: #0677D1 !important;}.perk-icon{color: #0677D1 !important}.btn-secondary {border-color: #0677D1 !important;color: #0677D1 !important;}.btn-secondary:hover{border-color: #007DD7 !important;color: #007DD7 !important;}.fa-share {color: #0677D1 !important}.fa-share:hover {color: #007DD7 !important}.advanced-options-button {color: #0677D1;}.go-button {border: 1px solid #0677D1 !important;background: #0677D1 !important;color:#ffffff !important;}.go-button:hover{border: 1px solid #0677D1 !important;background: #ffffff !important;color:#0677D1 !important;}.advanced-options-button:hover {background-color: #FFF !important; color: #0677D1 !important; border-color: #0677D1 !important;}.job-cart-button {border: 1px solid #0677D1 !important;background: #0677D1 !important;color:#ffffff !important;}.job-cart-button:hover{border: 1px solid #0677D1 !important;background: #ffffff !important;color:#0677D1 !important;}.add-to-job-cart-button {background-color: #0677D1 !important; border-color: #0677D1 !important; color: #FFF !important;}.add-to-job-cart-button:hover {background-color: #ffffff !important; border-color: #0677D1!important; color: #0677D1 !important;}.position-apply-button {background-color: #0677D1 !important; border-color: #0677D1 !important;}.position-apply-button:hover {background-color: #ffffff !important; border-color: #0677D1!important; color: #0677D1 !important;}.btn {border-radius: 3px; !important;} .search-results-main-container .card-selected { border-left-color: #0677D1!important;}.position-card .position-title {color:#0677D1 !important;} .all-positions-header h1 {color:#000000 !important;}.apply-form .btn-primary {border: 1px solid #0677D1 !important; color:#ffffff !important; background: #0677D1 !important; border-radius: 3px; !important;}.apply-form.btn-primary:hover{border: 1px solid #ffffff !important;} .circle-number-indicator {background: #0677D1 !important;}.pillContainer .pillTitle {color: #0677D1 !important;}.position-facets h3 {color: #0677D1; text-align: left !important;} .card {text-align:left !important;}.personalization-bar-pre-upload {background-color: #fff; color: #0677D1 !important;}.get-matched-button {background-color: #0677D1 !important; border-color: #0677D1 !important;}.get-matched-button:hover {background-color: #ffffff !important; border-color: #0677D1 !important;color:#0677D1 !important;}.position-full-card {color:#0000000 !important;} .position-title {color:#0677D1 !important;} .position-sub-title {font-size: 18px !important;font-weight: 700 !important;color: #0677D1 !important;} .related-blog .blog-title {font-size: 16px !important;font-weight: 700 !important;color: #0677D1 !important;}.custom-content-title {font-size: 18px !important;font-weight: 700 !important;color: #0677D1 !important; align-self: flex-end !important;}.join-tn-link{color: #ffffff !important;}.pillTitle.line-clamp.line-clamp-3  {color: #0677D1 !important;} .match-bar {background: #cfd8dc !important;} .related-video iframe {height: 500px;} .perk {width: 200px;}.navbar {opacity:  .8 !important;} .navbar img {height: 50px;} .jumbotron h1 {color: #47525A !important; font-size: 4.1875rem !important; font-weight: 500 !important;} .open-chat-bot-header {background-color: #0677D1 !important;} #eightfold-chatbot .botui-actions-buttons-button {background-color: #05599D !important;} #eightfold-chatbot .botui-actions-buttons-button.something-else {color: #ffffff !important;} #eightfold-chatbot .botui-actions-buttons-button.reset-button {color: #ffffff !important;} .navbar {position: relative !important;} .all-positions-header h1::after {\ncontent: \"Apply for hybrid and remote insurance and financial services jobs at Symetra. 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About the role In this role, you will manage a team of case managers who adjudicate short-term disability and/or absence management claims (federal, state and company specific leaves). You will direct and motivate your team to get results in line with department goals focused heavily on quality, time, and the customer experience. In addition, you will develop strategies to improve departmental structure and procedures based on team performance, market requirements, and growth initiatives. You will supervise employees, provide guidance and mentorship on general claim policy, time management, adherence to performance guarantees and customer expectations. What you will do Analyze reporting for trends and opportunities for improvement on the team and individual levels. Develop, implement and evaluate plans aimed at correcting areas for improvement. Understand data integrity and ensure accuracy of data in the claim system. Create new reporting as needed. Conduct claim audits and segment reviews to ensure quality of work and identify coaching opportunities. Direct work assignments and review work in progress. Constantly monitor workflows and production to ensure timeliness and accuracy. Review and sign off on claim decisions including adverse claim decisions. Work closely with team leads and case managers to understand opportunities that may not be identifiable through reporting. Ensure adherence to legal and operational compliance. Continuously build subject matter expertise. Demonstrate technical knowledge of policies and procedures, and maintain a detailed knowledge of ERISA, state guidelines, claim practices and general accounting. Liaise with legal department on complex issues. Uses expertise to balance risk management and customer service. Represent the department and company in external meetings including finalist presentations as needed. Provide support to sales and implementation through broker/customer support inquiries. Educate field personnel on claim process and philosophy. Resolve issues and disputes to provide service to customers without sacrificing risk management. Oversee staff, with responsibility for hiring, performance management, training and development. Build an effective team where aggregate results meet department expectations. Develop staff members in accordance with company and personal goals. Promote advances and changes in industry standards with case managers. Lead and participate in special projects as needed. Why Work at Symetra Here's what some of our employees have to say about why they work at Symetra: \"What I was searching for was a company that genuinely valued my voice--and I found that at Symetra. I truly enjoy working one-on-one with our customers, especially when they're going through life's toughest moments. Being able to offer support and hear their relief and gratitude when we help--it's deeply meaningful. That's what makes me proud to be part of the Symetra team.\" \\- Lilly H., Claims Team Lead \"I chose Symetra because I heard it was a pro-employee company--and it's absolutely true. The work environment is supportive, the people are great, and the benefits are generous. Symetra truly cares about its employees. The relaxed atmosphere and opportunities to learn and grow--both within your role and beyond--make it a great place to build your career.\" \\- Alicia L., Claims Examiner What we offer you Benefits and Perks We don't take a \"one-size-fits-all\" approach when it comes to our employees. Our programs are designed to make your life better both at work and at home. Flexible full-time or hybrid telecommuting arrangements Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6% Paid time away including vacation and sick time, flex days and ten paid holidays Give back to your community and double your impact through our company matching Want more details? Check out our Symetra Benefits Overview Compensation Salary Range: $72,700 - $121,100 plus eligibility for annual bonus program Who You Are College degree preferred. High School Diploma required. 5+ years of experience in STD and Absence Management claims required. 3+ years of management experience preferred. CLMS a plus. Excellent verbal and written communication skills across multiple levels of leadership within an organization. Comfortable speaking publicly to internal and external groups of various sizes. Proven project management and change management skills. Proficient with Microsoft office, specifically Excel and PowerPoint. PowerBI a plus. Claim Vantage/Salesforce experience preferred. Fineos experience a plus. Adept with reporting, data, and trend analysis. Collaborative and empowering leader who fosters a productive and professional team environment. Expert customer service, conflict resolution and negotiation skills. Some minimal travel required. Travel: Required Training & Professional Development All newly hired people leaders with direct reports are required to complete a comprehensive leadership development program within their first year. This program includes both virtual and in-person training. The in-person sessions will take place at Symetra's corporate headquarters in Bellevue, Washington. Symetra covers all travel and accommodation expenses. Reasonable Accommodations Symetra is committed to providing equitable access to all job-related responsibilities, including required travel. If reasonable accommodations are needed for travel, Symetra's HR department will work to provide appropriate solutions in alignment with individual needs and company policies. We empower inclusion At Symetra, we aspire to be the most inclusive insurance company in the country. We're building a place where every employee feels valued, respected, and has opportunities to contribute. Inclusion is about recognizing our assumptions, considering multiple perspective, and removing barriers. We accept and celebrate diverse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company. We invite you to learn more about our efforts here. Creating a world where more people have access to financial freedom Symetra is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. In our daily work, we're guided by the principles of Value, Transparency and Sustainability. This means we provide products and services people need at a competitive price, we communicate clearly and openly so people understand what they're buying, and we design products--and operate our company--to stand the test of time. We're committed to showing up for our communities, lifting up our employees, and standing up for diversity, equity and inclusion (DEI). Join our team and help us create a world where more people have access to financial freedom. For more information about our careers visit: https://symetra.eightfold.ai/careers Work Authorization Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company. Please review Symetra's Remote Network Minimum Requirements: As a remote-first organization committed to providing a positive experience for both employees and customers, Symetra has the following standards for employees' internet connection: Minimum Internet Speed:100 Mbps download and 20 Mbps upload, in alignment with the FCC's definition of \"broadband.\" Internet Type:Fiber, Cable (e.g., Comcast, Spectrum), or DSL. Not Permissible:Satellite (e.g., Starlink), cellular broadband (hotspot or otherwise), any other wireless technology, or wired dial-up. When applying to jobs at Symetra you'll be asked to test your internet speed and confirm that your internet connection meets or exceeds Symetra's standard as outlined above. Identity Verification Symetra is committed to fair and secure hiring practices. For all roles, candidates will be required (after the initial phone screen) to be on video for all interviews. 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